Política de reembolso
At Scent and Soul Decor, we want you to love your home goods! If you’re not completely satisfied with your purchase, please review our return policy below.
Returns & Exchanges
• We accept returns within 14 days of delivery.
• Items must be unused, in original packaging, and in resellable condition.
• Certain items, such as final sale items, personalized products, and used candles or fragrances, are non-returnable.
How to Start a Return
1. Email us at scentsoul2024@gmail.com with your order number and reason for return.
2. We will provide return instructions and a return shipping address.
3. Ship your item back using a trackable shipping method.
Return Shipping Costs
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• We recommend using a shipping service with tracking, as we are not responsible for lost returns.
Refunds
• Once we receive and inspect your return, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable.
Exchanges
• If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos.
• We will gladly send a replacement at no additional cost.
Final Sale Items
• Clearance, gift cards, and customized or used products are non-refundable.
For any questions or concerns, please contact us at scentsoul2024@gmail.com. We appreciate your support and look forward to making things right!