Shipping Policy

Welcome to Scent and Soul Decor! We are committed to delivering your home goods with care and efficiency. Please review our shipping policies below.

Processing & Shipping Times

• Order Processing: Orders are processed within 2-3 business days (excluding weekends and holidays).
• Standard Shipping: Estimated delivery within 5-7 business days after processing.
• Expedited Shipping: If available, options and rates will be shown at checkout.

Shipping Rates & Carriers

• Shipping rates are calculated at checkout based on your location and order weight.
• We ship via trusted carriers such as USPS, UPS, and FedEx to ensure safe and timely delivery.

Shipping Areas

• We currently ship within the United States.
• International shipping is not available at this time.

Order Tracking

• Once your order ships, you will receive a confirmation email with a tracking number.
• Please allow up to 24 hours for tracking updates to appear.

Lost or Delayed Packages

• If your package is delayed, please check the tracking information for updates.
• If your package is lost or missing, contact us at scentsoul2024@gmail.com, and we will assist in filing a claim with the carrier.

Damaged or Incorrect Orders

• If your order arrives damaged or incorrect, please email scentsoul2024@gmail.com within 48 hours of delivery with photos and order details.
• We will work to resolve the issue with a replacement or refund.

Address Changes & Delivery Issues

• Ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.
• If an order is returned due to an incorrect address, reshipping fees will apply.

For any shipping-related questions, please contact us at scentsoul2024@gmail.com. Thank you for shopping with Scent and Soul Decor—we truly appreciate your support!